I got Melina (JLY #2), Addy, and Kirsten back from the American Girl Doll Hospital today!!!!!!!! Melina is PERFECT as well as Kirsten. Addy's story is a bit confusing. We opened the box and realized her limbs were still loose. We couldn't tighten them because she had a zip tie, not neck strings. So we paid $24 to get her limbs tightened. Well, we got her back with neck strings (they gave her them as we requested) and then called Customer Service, which hooked us up to the doll hospital. They said that they actually restrung her she should be tight. But because she wasn't, we're getting $14 dollars back in the mail ($10 for restringing). So Addy, Melina, and Kirsten all got their eyes replaced for free because of their silver eye, and they look new. Their hair was brushed thoroughly and their skin was cleaned pretty well. Addy's hair was re-done in its original style, as well as Kirsten's. Melina was given a simple ponytail. They all arrived home with a hospital gown, wristband, certificate of good health, get well card, and pink ribbows in their hair. I highly recommend sending your doll to the American Girl Doll Hospital in Middleton, WI. For more info, visit www.americangirl.com/dollhospital